健康顾问 Health Advisor
Health issues? Call a health advisor anytime, anywhere.
健康问题，随时随地呼叫健康顾问
和缓健康顾问7*24小时在线，可通过视频帮助会员解决常见病、多发病的咨询。此外健康顾问也可以根据会员的具体咨询，提供中国内地权威专家视频会诊、体检报告解读、诊后疑问解答、慢病咨询、用药指导、检查建议、分诊推荐、注意事项等1对1伴随式专业帮助。
Hehuan Health Consultants are available 24/7 online and can assist members via video consultations for common and frequently occurring illnesses. Additionally, health consultants can provide personalized assistance based on specific member inquiries, including video consultations with authoritative experts from mainland China, interpretation of medical examination reports, answers to post-diagnosis questions, chronic disease consultations, medication guidance, examination recommendations, triage suggestions, and important precautions through one-on-one professional support.
作为和缓健康的服务入口，为会员提供7*24小时健康服务的顾问均为在中国内地具备医师资格证的执业医生，且在中国内地具有平均12年临床经验，在线、一键呼叫快速接通的视频健康咨询服务，支持异地三方远程视频陪诊，支持电子病历的动态管理和永久保存，健康顾问会员满意度已超过99.4%。
As the service portal of Hehuan Health, our 24/7 advisors are licensed practitioners in mainland China with an average of 12 years' clinical experience. Our online video health consultations feature easy one-click access, support remote three-way video assistance, and offer dynamic management and permanent storage of electronic medical records. Member satisfaction with our health advisors exceeds 99.4%.
汇聚中国内地TOP100医院优势专科的2000多位主任级专家，全⾯覆盖专科需求，呼叫健康顾问后， 健康顾问根据实际需求，精选中国内地对症三甲权威专家，48⼩时内“⾯对⾯”沟通，给予诊疗建议，帮助明确诊断。
We gather over 2,000 chief-level experts from the top 100 hospitals in mainland China, covering all specialty needs comprehensively. Upon calling a health advisor, they select authoritative experts from mainland China based on specific requirements. Within 48 hours, a "face-to-face" consultation is arranged to provide diagnostic advice and clarify the treatment plan.
北京协和医院
| 北京大学第三医院 | 上海交通大学医学院附属瑞金医院 | 复旦大学附属中山医院 |
北京儿童医院 | 北京中医医院 | 复旦大学附属儿科医院 | 复旦大学附属华山医院 |
首都儿科研究所附属儿童医院 | 北京大学人民医院 | 中山大学附属第一医院 | 广州医科大学附属第一医院 |
北京大学第一医院 | 北京同仁医院 | 南方医科大学珠江医院 | 南方医科大学南方医院 |
北京大学口腔医院 | 中国人民解放军总医院301医院 | 四川大学华西医院 | …… |
和缓健康推出的1v1人工服务协助系统，专人专案负责，协调中国内地优质医疗资源，提供会员在中国内地从诊前分诊、挂号协助、住院预约、手术预约到陪诊等就医协助，让每位会员在中国国内都能获得及时、有效、高质量的就医帮助，在中国内地实现到院即到即诊，大大提升就医效率。目前服务网络已覆盖中国内地逾6600家综合医院，其中包括2023年最新的中国内地医院排行榜（复旦版）的绝大部分医院。
Hehuan Health has launched a 1v1 personalized assistance system, where dedicated personnel handle specific cases, coordinating high-quality medical resources in mainland China. This service provides members with comprehensive medical assistance in China, including pre-diagnosis triage, registration assistance, inpatient reservations, surgical appointments, and accompanied consultations. This ensures that every member can receive timely, effective, and high-quality medical care in China, achieving instant diagnosis upon arrival at the hospital, significantly improving medical efficiency. Currently, the service network covers over 6,600 general hospitals in mainland China, including the majority of hospitals listed in the latest 2023 Fudan version of the mainland China’s hospital rankings.