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全天候，贴心守护
24/7 dedicated care
和缓健康顾问7*24小时在线，可通过视频帮助会员解决常见病、多发病的咨询。此外健康顾问也可以根据会员的具体咨询，提供中国内地权威专家视频会诊、体检报告解读、诊后疑问解答、慢病咨询、用药指导、检查建议、分诊推荐、注意事项等1对1伴随式专业帮助。
Hehuan Health Advisors are available 24/7 online to help members with common illness consultations via video. They also offer one-on-one professional support, including expert consultations, report interpretation, chronic disease advice, medication guidance, and referral recommendations.
作为和缓健康的服务入口，为会员提供7*24小时健康服务的顾问均为在中国内地具备医师资格证的执业医生，且在中国内地具有平均12年临床经验，在线、一键呼叫快速接通的视频健康咨询服务，支持异地三方远程视频陪诊，支持电子病历的动态管理和永久保存，健康顾问会员满意度已超过99.4%。
As the service portal of Hehuan Health, our 24/7 advisors are licensed practitioners in mainland China with an average of 12 years' clinical experience. Our online video health consultations feature easy one-click access, support remote three-way video assistance, and offer dynamic management and permanent storage of electronic medical records. Member satisfaction with our health advisors exceeds 99.4%.
汇聚中国内地TOP100医院优势专科的2000多位主任级专家，全⾯覆盖专科需求，呼叫健康顾问后， 健康顾问根据实际需求，精选中国内地对症三甲权威专家，48⼩时内“⾯对⾯”沟通，给予诊疗建议，帮助明确诊断。
We gather over 2,000 chief-level experts from the top 100 hospitals in mainland China, covering all specialty needs comprehensively. Upon calling a health advisor, they select authoritative experts from mainland China based on specific requirements. Within 48 hours, a "face-to-face" consultation is arranged to provide diagnostic advice and clarify the treatment plan.
和缓健康推出的1v1人工服务协助系统，专人专案负责，协调中国内地优质医疗资源，提供会员在中国内地从诊前分诊、挂号协助、住院预约、手术预约到陪诊等就医协助，让每位会员在中国都能获得及时、有效、高质量的就医帮助，实现到院即到即诊，大大提升就医效率。目前服务网络已覆盖中国内地逾6600家综合医院，其中包括2023年最新的中国内地医院排行榜（复旦版）的绝大部分医院。
Hehuan Health introduces a dedicated 1-on-1 human-assisted service system to coordinate premium medical resources in mainland China. This system supports members from assessment to hospitalization and surgery scheduling, ensuring timely, effective medical assistance nationwide. It facilitates instant appointments and consultations at over 6,600 healthcare facilities across mainland China, including many in the latest 2023 Fudan University Hospital Rankings.
北京协和医院
| 北京大学第三医院 | 上海交通大学医学院附属瑞金医院 | 复旦大学附属中山医院 |
北京儿童医院 | 北京中医医院 | 复旦大学附属儿科医院 | 复旦大学附属华山医院 |
首都儿科研究所附属儿童医院 | 北京大学人民医院 | 中山大学附属第一医院 | 广州医科大学附属第一医院 |
北京大学第一医院 | 北京同仁医院 | 南方医科大学珠江医院 | 南方医科大学南方医院 |
北京大学口腔医院 | 中国人民解放军总医院301医院 | 四川大学华西医院 | …… |
和缓健康推出的1v1人工服务协助系统，专人专案负责，协调中国内地优质医疗资源，提供会员在中国内地从诊前分诊、挂号协助、住院预约、手术预约到陪诊等就医协助，让每位会员在中国国内都能获得及时、有效、高质量的就医帮助，在中国内地实现到院即到即诊，大大提升就医效率。目前服务网络已覆盖中国内地逾6600家综合医院，其中包括2023年最新的中国内地医院排行榜（复旦版）的绝大部分医院。
The Hehuan Health Advisors are available online 24/7 and can assist members through video consultations to address common and frequently occurring illnesses. Additionally, health advisors can provide personalized professional support based on the member’s specific inquiries. This includes video consultations with authoritative experts from mainland China, interpretation of medical examination reports, answers to post-diagnosis questions, chronic disease consultations, medication guidance, examination recommendations, referral suggestions, important precautions, and more.
健康顾问就像一座灯塔，为用户指引健康的方向，无论用户身在何处，哪怕相隔千山万水，他们都会竭尽全力为用户提供优质的视频健康服务，让用户感受到温暖和关怀。每一次视频咨询都是一次健康的远征，健康顾问用他们的坚守和付出传递着爱与希望，让用户的健康之路充满阳光。
Health advisors are like lighthouses, guiding users towards health no matter where they are, even across mountains and seas. They strive to provide high-quality video health services, offering warmth and care. Each video consultation is a journey towards health, where health advisors, with their dedication and commitment, convey love and hope, filling the user’s health journey with sunshine.
一线顾问负责接诊患者，能够准确诊断疾病并制定有效治疗方案，给患者治疗建议。健康顾问团队为具有中国职业资质的全科医生团队，可为各年龄段人群（涵盖儿童、孕产妇、哺乳期女性及老年人等特殊人群）提供常⻅病、多发病的视频健康服务，秒级响应、不限次数、不限时⻓，专业且耐心，直到聊透为止。
Primary consultants are responsible for receiving patients, accurately diagnosing diseases, and formulating effective treatment plans, providing treatment advice to patients. The health advisor team consists of general practitioners licensed in China, capable of offering video health services for common and prevalent illnesses to people of all ages (including children, pregnant and lactating women, and the elderly). They respond instantly, with unlimited sessions and duration, offering professional and patient-centric care until all concerns are addressed.
每位健康顾问都有自己专精擅长的医疗领域，以更丰富的临床经验协助一线顾问完成问诊服务。
精选国内三甲医院权威专家做为三线医生，全面覆盖专科需求，呼叫健康顾问后，健康顾问根据诊疗需求，邀请三线专家会诊，专家48小时内“面对面”沟通，给予第二诊疗建议，帮助明确诊断，及时确给出下一步治疗方案的建议。
We select authoritative experts from top-tier hospitals in China to act as tertiary consultants, providing comprehensive coverage across all specialties. Upon calling a health advisor, they assess the diagnostic needs and arrange consultations with these experts within 48 hours for a face-to-face discussion. This second opinion helps in confirming diagnoses and promptly suggesting the next steps for treatment.
我们的健康顾问团队全天候为您服务，提供专业的健康咨询和支持。无论您的健康问题是什么，我们都会尽力为您提供最佳的医疗建议和帮助。
Feel free to contact us anytime. Our health advisor team is available 24/7 to provide expert health consultation and support. Whatever your health concerns, we strive to offer you the best medical advice and assistance possible.
健康提示：HEHUAN（CANADA）Consulting LTD.为客户提供7×24小时健康咨询服务，但是我们的健康顾问不是医生，不提供加拿大本地医疗服务。如需本地医疗、急诊医疗或者其他紧急需要，请立即拨打911或在最近的医院或卫生中心寻求帮助。